Common questions.
Can't find the answer? Message @starsarea — we're online 24/7 and usually reply in minutes.
How fast do Stars arrive?
Median time is 1.2 minutes. In rare high-load cases — up to 15 minutes. If it takes longer, message @starsarea — we'll open an investigation.
Which payment methods are supported?
Visa / MC / МИР cards, SBP, bank transfers, and cryptocurrencies: USDT TRC-20 / ERC-20, BTC, TON. Available methods show at checkout based on your region.
Is it safe to buy Stars through StarsBanking?
Yes. Stars are delivered through Telegram's native gift mechanism. Every purchase goes through anti-fraud, identity checks, and signed provider webhooks. 98,511 successful exchanges to date — zero incidents.
Can I buy Stars as a gift?
Yes. Sign in as yourself, toggle "Buying for someone else", and enter the recipient's username. Stars land directly on their Telegram account.
What's the fee?
Total shown up front — before you confirm. We bake the margin into the rate; no hidden charges.
What if Stars don't arrive?
Wait 15 minutes first — the automation occasionally queues orders for manual review. If Stars still haven't arrived after that, contact support with your order ID (from the receipt or the bot).
What if my exchange goes on hold?
Some exchanges go to manual review by our compliance team (usually a few hours). You'll get a notification in the bot. If it's been over 24 hours, support can unblock it manually.
Can I cancel after paying?
If Stars haven't shipped yet and the order is still in queue — yes, message support. Once Stars are delivered (the gift shows on the recipient's account), a refund is impossible — Telegram doesn't let us reclaim them.
What are the limits?
Minimum is 50 Stars. Per-transaction max depends on the provider (typically 10,000–50,000 Stars). Purchases over 100,000 Stars in 24 hours may need extra verification.
Where do I check my order status?
In @starsarea tap "My orders" — all transactions, statuses, and receipt links. Provider status is on the status page.