Most questions already have an answer in the FAQ. Current delivery delays show up on the status page. For a primer on what we do — see about.
We're online 24/7.
Fastest route is the Telegram bot. Auto answers arrive instantly, humans jump in within minutes.
How to reach us
Support channels
Fastest path
Support in Telegram
Open @starsarea, tap "Support" — a ticket is created instantly. The bot handles common questions; complex ones escalate to a human. Average first-response time: under 5 minutes.
Hours
When we're available
Auto responder — 24/7, instant. Order status, receipt links, common answers.
Live team — 24/7. Holds, verification, complex cases. Usually 5–15 min; overnight up to 30 min.
Before you message
Many things the bot solves alone
Open @starsarea — the menu has quick actions. Common scenarios that don't need an operator:
Order status
Where are my Stars?
Menu → "My orders". Shows status, provider, amount, processing time. Receipt link if you need it.
History
Past purchases
All prior exchanges with timestamps and amounts. CSV export — handy for tax and bookkeeping.
Verification
Request hold-release
If your order is on manual review — run self-check from the menu. Most holds lift automatically.
Legal information
Company
StarsBanking is operated by ОсОО «Жаштык Плюс», registered in the Kyrgyz Republic.
ОсОО «Жаштык Плюс»
Tax ID (INN): 02602202610044 · OKPO: 34703842 · Registration No.: 326031-3301-ООО, dated 26 February 2026
429 Frunze Street, Sverdlovsky District, Bishkek, Kyrgyz Republic
Email: support@gamearea.io